Forum Discussion

BK1's avatar
BK1
New Contributor
9 months ago

No Internet Service for 4 Days!!!!

Why has our internet been out for 4 days? No one at Cox seems to care??? I work remote and need my internet to be reliable! This is a disgrace! If our HOA didn't pay for our internet I would have already switched to a new service!

2 Replies

  • Hi, I apologize you are having trouble with our service. Please reach out to us privately and provide your account info including your full street address. Our email address is cox.help@cox.com

    Greg P

    Cox Forums Moderator

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    What kind of modem do you have? What lights do you see on it? Do you have multiple cable connections in your home, or just one?