We have not had internet for 8 days. I have called and can only get the answer of they are aware there is an issue. No one will come out. Thinking of canceling service and trying to start new service just to get someone to come out to my home. Thoughts?
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and do not want to see you go. When it comes to outages we cannot schedule techs as this issue is happening in your area, not necessarily at your home. Outages are never any fun and we will always work to resolve them as quickly as possible. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
