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vegaselco71's avatar
vegaselco71
New Contributor
10 months ago

No internet all day today

They have said this is a planned outage but when that happens every utility puts out a notice a week before. Just say you have some equipment down. I would like compensation for todays loos of internet. This is ridiculous! 

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  • Hi vegaselco71. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

    • LisaH's avatar
      LisaH
      Moderator

      Hi Coxissobad. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

  • Where are you located? I'm getting .07mbps download speeds today in CT for no apparent reason.