No connectivity in Alexandria, VA Since Friday evening
Friday evening we had some strong thunderstorms. My cable, internet, everything have been down since then. Initially Cox said it would be resolved quickly as it was just an outage. Then this morning (5/19), I received this text:
"UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates.
I've spoken to support, they can do nothing. I pay a premium for a premium service and can get no answers about what is going on. This coming weekend is a holiday weekend, and I expected family in. Not so much now. Last stab at someone from Cox providing me a little more clarity of what is going on
Hi, there. The purpose of Cox Forums is to allow customers to discuss technical topics related to residential Cox residential services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @coxhelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We look forward to assisting you there.
