I used to get scheduled maintenance outages about 3 times a week. Usually around the same time at night. Now this week they are nightly in a row. I know it's not just me because my next door neighbor is having the same issues. Cox does not send a notification that this is happening. They just take internet down while watching a movie. Very frustrating. Should I change services? Frustrated in Tulsa/Catoosa OK.
snows1228, Cox doesn't want you to change services. I can imagine this would be frustrating to have happen, especially in the middle of streaming a movie. Cox will help notify of a network issue by adding a banner or alert on the Cox App, however, since you and your neighbor experience a similar issue and there isn't an alert, then we may need to investigate the issue at the time it's present.
If there's some sort of interference happening at a particular time of night, then that may be something we need to track down. Before reserving a technician visit, we may ask you to confirm active coax outlets in the home have cable connections screwed finger tight (not over tighten) to the back of the modem and to the wall.
Our forum community is knowledgeable as well and can share helpful advise. If you need us to take a look at the time the issue is present, rather than calling in you may email us at Cox.Help@cox.com with your name, complete address, and include the URL to this forum comment.
Same thing happens in Topeka, Kansas. Then after the 'upgrade' I got a message asking how I liked the upgrade. I have no idea. Can't tell any difference.
Hi, there. I sincerely apologize for the updates at inconvenient times. Is this ongoing? If so, please send an email to cox.help@cox.com with your full name, complete street address, the details of your concern. I would be glad to look into this for you.
