Hi AAstevens. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. If you may need someone to look into your account personally, we would definitely be able to assist you with the speed change issue you incurred. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread to get started. I am so sorry for all that transpired. Thank you for sharing your story. - Lisa, Cox Support Forums Moderator
