Forum Discussion

deanchat's avatar
deanchat
Contributor
2 years ago

Newer modem won't work with slower service plan? This sounds fishy.

Hi, I have older service plans (“Cox Internet Preferred” (250/10) and “Cox Advanced TV Premier”).  I have a personally owned Motorola/Arris SB6141, which is DOCSIS 3.0, and on the Cox list of certi...
Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

You were told incorrect information. Call Cox, request escalation and then they can provision your modem.