Forum Discussion

JRuck504's avatar
JRuck504
New Contributor II
4 years ago

New Orleans Area - Another Slow Upload Speed Here

I see a lot of posts dealing with slow upload speeds, here is mine lol.  Why are there so many people dealing with this?! I switched over from AT&T internet back in Novemeber and the first few week...
JonathanJ's avatar
JonathanJ
Former Moderator
@JRuck504


I apologize for any inconvenience this has caused. Currently, there's an unplanned outage that's affecting service. Techs are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.
Once it's been resolved and you're still having an issue elt us know and we can perform some troubleshooting steps.


Jonathan J
Cox Moderator
JRuck504's avatar
JRuck504
New Contributor II
4 years ago

I signed up for outage updates and they said it was fixed this morning. It was working fine until about 10 minutes ago to where I'm back to 0.25 upload speed. 

I'd love some answers, this is extremely frustrating that I have to use my phones Hotspot to use the internet. 

Please let us know what is going on. 

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @JRuck504, I can confirm that you are no longer in an area wide outage. However, your modem is reporting some time out errors and noise on the upstream channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
    • JRuck504's avatar
      JRuck504
      New Contributor II
      4 years ago

      Hi Allan, everything was installed in November as I am a new customer. The installer found the coax coming from outside and it goes straight from the wall to the modem. 

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        @JRuck504,

        Thanks for letting us know there are no splitters. This may need further investigation, please email us at cox.help@cox.com with your full name and address.

        Ben S.
        Cox Support Forums Moderator