Forum Discussion
JonathanJ
Former Moderator
@JRuck504
I apologize for any inconvenience this has caused. Currently, there's an unplanned outage that's affecting service. Techs are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.
Once it's been resolved and you're still having an issue elt us know and we can perform some troubleshooting steps.
Jonathan J
Cox Moderator
I apologize for any inconvenience this has caused. Currently, there's an unplanned outage that's affecting service. Techs are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html.
Once it's been resolved and you're still having an issue elt us know and we can perform some troubleshooting steps.
Jonathan J
Cox Moderator
JRuck504
4 years agoNew Contributor II
I signed up for outage updates and they said it was fixed this morning. It was working fine until about 10 minutes ago to where I'm back to 0.25 upload speed.
I'd love some answers, this is extremely frustrating that I have to use my phones Hotspot to use the internet.
Please let us know what is going on.
- Allan4 years agoModerator@JRuck504, I can confirm that you are no longer in an area wide outage. However, your modem is reporting some time out errors and noise on the upstream channels. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
- JRuck5044 years agoNew Contributor II
Hi Allan, everything was installed in November as I am a new customer. The installer found the coax coming from outside and it goes straight from the wall to the modem.
- BenS14 years agoFormer Moderator@JRuck504,
Thanks for letting us know there are no splitters. This may need further investigation, please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
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