Forum Discussion

mehere's avatar
New Contributor
3 years ago

New home same equipment Internet outages 15 to 20 times daily

I just moved 20 miles from my old house. I am using all the same equipment. I have the same Cox Internet package. It was not going out at my last home but at my new home it goes out about 15 to 20 times per day. We do not have a lot of devices at all. I’ve had two technicians come out and troubleshoot and they say there is no problem with their signal. The speed test shows fine sometimes and other times the ping is over 400, along with all the other readings are way off. When I run the speed test it shows optimal server is spark light or century link. Any suggestions?

1 Reply

  • JonathanJ's avatar
    Former Moderator

    I apologize for the experience and would love the opportunity to investigate your concern. Please send your full name and address to

    Jonathan J
    Cox Moderator