Forum Discussion
I'm pretty sure their online ordering system does this with all tiers of service. When I got offered an upgrade to Giggleblast the site would force the Pananorama thingie into my cart with no option to remove. I had to phone it in to get things sorted out.
- WiderMouthOpen2 years agoEsteemed Contributor
In my thread I linked there is a post by _Luke who is a Cox employee. Pretty sure he is a DOCSIS engineer so I think he knows what he is talking about. If I had to guess the ICOMS(customer service database) service code is blocked unless you have the right equipment on your account. If so, a rep. wouldn't be able to override it IMO. Maybe that would change soon as other equipment is tested and approved.
"It’s out there. But need a PW8 for now (and 2 OFDMs plus 1 MS OFDMA)"
- ExtraChrispy2 years agoContributor III
The supported modem's list for retail devices does look to be out of date. Modems like the Netgear CM2000 should be perfectly fine with multi-gig services. Pretty sure most of the other modems that feature 2.5G+ Ethernet would be fine.
- WiderMouthOpen2 years agoEsteemed Contributor
Technically any D3.1 modem or gateway should be able to handle 2Gbps but the problem is a procedure limitation as I mentioned. Pretty sure all D3.1 modems have either a 2.5G port or LAG. Granted, the ones with 2.5G are easier to implement.
Do you have personal experience overriding someone's account to add 2G service on a non Panoramic gateway/modem? Or are you speculating like me?
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