Forum Discussion
no_other_option
New Contributor II
Is it customary to leave the customer paying for all of this, when it results in overages?
Is is assumed that this data is buried deeply enough to mask it when it drives overages?
ChrisJ2
3 months agoModerator
Hi, there. I'm so sorry for the discrepancy with your data usage. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're eager to look into this for you to help determine the actual traffic type.
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