Forum Discussion

CuriousJ's avatar
CuriousJ
Contributor
2 years ago

Netgear Nighthawk c7800

Modem/router combo. Purchased 2 years ago and Cox says I should replace it because I’m having WiFi issues. Shouldn’t a unit of this quality last longer than 2 years? I can’t decide whether to trust Cox or not. 

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Did Cox include "Panoramic" in their recommendation?

    What WiFi issues are you experiencing?

    • CuriousJ's avatar
      CuriousJ
      Contributor

      Slow speeds, both WiFi & Ethernet connected. Surprisingly they haven’t suggested Pano. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Contact netgear, Cox won't troubleshoot a 3rd party device, unless you have paid for Complete Care, and then they will transfer you to them. 

    • CuriousJ's avatar
      CuriousJ
      Contributor

      You’re right, but their default always seems to be to buy/rent new equipment. 

  • Campmaster's avatar
    Campmaster
    New Contributor III

    My experience and posting with accompanying responses may be of some interest.. I had issues that I fixed (still working Darkatt and WMO!) with a clock switch timer. : Look for 

    Modem and Router or Modem/Router?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    What kind of Wi-Fi issues are you having? Is it only effecting one band(2.4/5Ghz) or both? Also, what firmware are you running? The latest approved as per here is V6.01.07.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Ethernet issues too?  I'd do a speed test with a wired device, disconnect all other devices from the router, turn off WiFi and post results.  You want the one testing device to have all your available bandwidth.

  • JRkc89's avatar
    JRkc89
    New Contributor

    New NETGEAR products come with a one-year warranty and 90 days of complimentary 24/7 technical support.  I have a nighthawk r8000p and when it failed to load an update to fix a problem I was SOL.  I rely more on my netgear working right than on Cox's internet working right.  If your hardwired and getting slow speeds that's more likely on their side.