Forum Discussion

Aviator19's avatar
Aviator19
New Contributor
2 months ago

Netgear CM3000

I recently decided on and bought a Netgear CM3000 modem because it was on Cox's supported modem list.  After attempting to find the page to simply change to the updated MAC address of the new CM3000 (which took some time to find, had to use Google search) which lead to the "activation website".  The result was to show Netgear CM3000 is not supported.

Did I just get scammed into spending money on an unsupported item they lied about being actually supported, or is there another problem happening here?

The new (still unused) and current 5-year old modem being replaced are both my own equipment, rented.

cable modems
    • Aviator19's avatar
      Aviator19
      New Contributor
      2 months ago

      Thank you for the real reply, unlike the obvious bot in here with the moderator position that hides behind template responses that might even go against it's own rule about discussing technical topics by providing no useful information at all about the topic!  Didn't even address the contradiction between the list of supported devices, and the activation/install page showing it's not supported!

      I had been reluctant in "contacting" customer service up to this point because that's what the activation page is supposed to be about.  Besides, I'm a tech kind of person too, and if I can't figure it out on my own, I try to learn it, if I have to, by researching or asking questions.  And I don't like talking to people over the phone, lol.  It always seems like either a sales trap (and I know I don't have the social skills to play the game) or attempt to hide useful information that others (like myself on a forum) might actually benefit from, if only the correct information was provided.

      I did search for CM3000 (I didn't think to search CM2000 too) before posting anything, and there's only one or two posts about it.

      Again though, thanks for the real reply.

      • NicholeC's avatar
        NicholeC
        Moderator
        2 months ago

        Hi Aviator19,

        I apologize that we didn't address your question. Darkatt has provided the correct information. If your device is needing activation, there is supposed be a self service option for it, but if it isn't working properly, please feel free to email us with the information Darkatt provided and your account details. We can also ensure the information is correct and provision it for you. The email address is cox.help@cox.com 

        Thank you. 

  • LatoyaJ's avatar
    LatoyaJ
    Moderator
    2 months ago

    Aviator19, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone or email at cox.help@cox.com. 

    Cox will have to update your account to reflect your new modem information.

    Cox Support Forums Moderator

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 months ago

      LatoyaJ, Instead of the blather about customer's discussing technical subjects, why didn't YOU provide the correct answer to the customer question, as I did. 

      • LatoyaJ's avatar
        LatoyaJ
        Moderator
        2 months ago

        Darkatt, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you have questions regarding service help and responses, please feel free to reach us by phone or email at cox.help@cox.com. 

        Cox Support Forums Moderator

         

  • iFrog's avatar
    iFrog
    New Contributor II
    2 months ago

    Hey all, I was reading through the thread, and was curious if this issue was ever resolved.  I recently switched from the panoramic gateway, and got an ARRIS S33.  Currently I have Gigablast as I can't go higher than 1 Gig due to hardware maxing at 1 Gig.  I haven't upgraded past that on the LAN and local devices.  I see that if I wanted to upgrade my S33 is compatible with 2 Gbps service as it's listed as the highest level of service for the S33, and CM3000.  Also the S33 has been rock solid for me, the main issues I've had is aging cox equipment in the apartment such as Jacks and outside, which the tech addressed yesterday.

    I've had issues with Netgear hardware in the past and why I opted for the ARRIS instead.  My question is, how are netgear modems with cox in general as far a stability, and faster service, if I ever wanted to get one going forward.  Sorry if this question is out of place for this particular thread.  I thought it would be a good place to ask since it's fairly recent and addresses a topic I was also curious about.

    Thanks, and have a great day :)

    P.S.  I'm new to the forum, and cox as a whole.  I moved from Daytona Beach, FL where I had spectrum for years even before it was spectrum (was formerly Brighthouse Networks) to Louisiana the end of 2022.  I was forced to switch to cox as it's the only service provider where I was able to get an apartment currently.  I'd much rather have Fiber so I can have the same speed both ways, but for now $170 for Gigablast+ unlimited data is fine, especially since I do streaming services vs pay for TV packages, and then have smart home devices on top of that and then do large file transfers on the iMac.

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 months ago

      I can tell you that I am extremely pleased with my CM2000 and my RAXE300 router. They replaced my Arris DG2460, which was an excellent device as well. Arris makes an very nice modem, as does Netgear. I would avoid (Motorola) though, as they are NOT Motorola, it is ZOOM telephonics, they bought the name Motorola, while ARRIS, bought the hardware/software for the Surfboard modems/routers. 

      • iFrog's avatar
        iFrog
        New Contributor II
        2 months ago
        Darkatt wrote:

        I can tell you that I am extremely pleased with my CM2000 and my RAXE300 router. They replaced my Arris DG2460, which was an excellent device as well. Arris makes an very nice modem, as does Netgear. I would avoid (Motorola) though, as they are NOT Motorola, it is ZOOM telephonics, they bought the name Motorola, while ARRIS, bought the hardware/software for the Surfboard modems/routers. 

        Thank you for the feedback, I'll keep it in mind, if something happens to the ARRIS modem.  My current router is an Asus RT-AX86U.  No problems to date.  Very solid router, especially on the latest stock firmware.