TiffanyR said:
We would prefer to see a traceroute to Netflix. You can use IP 69.53.236.17 . By viewing the trace, it will help determine where the problem is. Are you able to send us a trace while you are having the problem and while you are not?
Hi Tiffany,
Thanks for your reply. I tried a traceroute to the IP you provided (69.53.236.17). It behaves strangely. All hops after hop 3 time out. Which, I have to assume is prior to my even leaving the Cox network. This doesn't happen when I traceroute any other IPs. Can't explain it.
Having said that. . . using netstat on my router, I was able to determine the IP to which my AppleTV (wired connection) is connecting as of now, 10:30am Jan 8 pacific time:
Tracing route to ipv4_1.cxl0.c094.lax008.ix.nflxvideo.net [23.246.25.173]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms redacted
2 6 ms 7 ms 7 ms redacted
3 9 ms 7 ms 7 ms 68.4.15.22
4 62 ms 9 ms 10 ms ip68-4-11-96.oc.oc.cox.net [68.4.11.96]
5 11 ms 11 ms 12 ms 68.1.1.167
6 11 ms 11 ms 12 ms 23.246.25.10
7 12 ms 11 ms 12 ms ipv4_1.cxl0.c094.lax008.ix.nflxvideo.net [23.246.25.173]
Trace complete.
I'll update again this evening when/if the problem returns. To see if there's any difference in the route.
