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jsilva888's avatar
jsilva888
New Contributor
2 months ago

Need Escalation support from Loyalty department

Hello, I been on the phone with COX for 3 hours! 
I had a contract with promotions and discounts applied to my account for 24 months secured 3/29/24 

Paid new total, got a new router to reflect the promotion increase of 500mb of the internet to gigablast 1,000 now they are saying there are errors. 

Currently have been on hold for 40 minutes as the previous loyalty representative said they would connect me to their direct supervisor. 

At this point I need someone to call me back, and in this forum can someone please guide me to the proper channels email or mail to send a written complaint to corporate for violations  COX CODE OF CONDUCT and legal contract 

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  • JulianN's avatar
    JulianN
    Moderator
    2 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!