After disabling the Hotspot, did you reboot your modem? Why do you have the Panoramic?
It's what Cox provided me, but I did ask just for a plain modem. In order to get a better deal the panoramic was recommended. I asked if I could turn the WiFi off and place it in bridge mode and they said yes. The tech did not do either. I might look at the list of approved modems and just buy my own.
I don't know how it's a better deal if you have to rent it.
I agree with returning the Panoramic because if what Mouth wrote is correct, the Panoramic is obstructing you to comply with your wife's mandate.
