Forum Discussion

mdd's avatar
mdd
New Contributor II
2 years ago

My Panoramic WIFI Gateway is ignoring the Security Preference DISABLE COX HOTSPOT selection

Logged in as primary account owner, I set my Security preference to disable the COX HOTSPOT on my network.  I still see the COXWIFI SSID as a choice on my local networks.  If I power down the gateway...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

I think I just copy pasted from the Cox document found here. However I think OP already tried that. Sounds like a provisioning problem. I would email Cox and ask them to reprovision the gateway.

  1. Open a web browser and enter www.cox.com/myprofile.
  2. Sign in to your account by entering your primary Cox user ID and password.
  3. From the Password, Security & Privacy section, click Privacy preferences.
  4. From the Privacy preferences page, does the Cox Hotspot section display?
    • If yes, then click the radio button next to Disable.
    • If no, then contact us for help.
  5. Click Save changes.
mdd's avatar
mdd
New Contributor II
2 years ago

Thanks for the response, but you essentially repeated the steps that I took in my attempt to disable the COXWIFI open network access point.

Note:

  •  I do have the option to DISABLE radio button shown in my preferences(bullet one) and it is set to DISABLE.
  • I contacted COX support (bullet two) ... and was directed to insure the Radio button was set to DISABLE. 
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago
    I contacted COX support

    How did you contact Cox? Chat or email? Chat is notoriously bad. I would suggest using cox.help@cox.com .

    • mdd's avatar
      mdd
      New Contributor II
      2 years ago

      re: " I would suggest using cox.help@cox.com ." good suggestion - thanks

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    Perhaps putting the router into Bridge Mode to force off the radios and then with the hot spot disabled, rebroadcast your network.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      FYI bridge mode doesn't touch the Hotspot. As seen here. I might suggest a factory reset, but again it sounds like it's account provision problem. I think only Cox can fix it.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        2 years ago

        Perhaps disable the hot spot in Bridge Mode.  This router seems glitchy so perhaps a glitchy fix.

        Are hot spots part of an account?  I thought it was just a feature on the Pano.