I have good news to report but I hope I'm not celebrating too early. My modem would log at least a couple dozen "CM-STATUS message sent. Event Type Code: 24/16" events but there hasn't been any new entries since the technician reconnect the coax yesterday. Ping plotter was clean of read for the whole night and this morning.
I was a bit disappointed when the cable tech just ran a test for packet drops. After he was done, I asked him to check for any splitters as I wanted to make sure the modem was connecting directly to the cable feed. He confirmed it was directly connected but he noticed that the grounding clip looked old so he replaced it. I didn't think much of it at the time but now I'm starting to think that may have been the culprit.
I'll continue to monitor and report back in a week.
Did you mean Event Code 16/24? It's brief noise on the circuit. If you're seeing Profile numbers, these may be of use.
Yes I would get more than 100 of these per hour but most of these instances did not manifest itself as noticeable packet drop windows if not consecutive. It's been 22 hours and not a single new event on the modem. I'm pretty confident now that replacing the grounding clip at the demarc box fixed the problem. It's interesting that symptoms were getting worse as the temperature started getting warmer recently.
