Moving service question
I am trying to move my $40 a month internet to my new apt yet it asks me to pay $160 to do so. Support said they didn’t know why, just looking for help.
Forum Discussion
Issue has been resolved, took 2 hours last night to fix the problem. However, I am not satisfied with the resolution, it should not have taken 2 hours to figure out that the modem I have wasn’t compatible with the upgrade that I was sold. I will be replacing your service with someone else.
Hi Sikntird,
I am sorry to hear that it took that long to figure out the issue you were having. We certainly don't want to lose you as a customer because of that. Please feel free to email us at cox.help@cox.com if you have additional questions or concerns.
David
Cox Support Forum Moderator
I am sorry to hear that it took that long to figure out the issue you were having. We certainly don't want to lose you as a customer because of that. Please feel free to email us at cox.help@cox.com if you have additional questions or concerns.
David
Cox Support Forum Moderator
It’s already too late. I’ve had far too many issues with this company and this last run-around with the so-called “tech support” was the last straw. I highly suggest this company takes a look at their business practices. So go ahead and try to woo me not to leave, I’m genuinely curious to see what happens when I do find better service.
This is the result of a customer having higher standards than a provider. Nothing will happen due to lack of principles.
