Modem/Router Combo Internet Issues
Hello, all. I have the modem/router combo unit from Cox, a Technicolor CGM4140COM. At seemingly random intervals, my speeds drop to 2% of my plan speed. It doesn't matter if it's my wirred connecti...
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who just send some clean up and update codes to the modem
My guess is they reprovisioned it. Hopefully that helps but I wouldn't hold my breath. If not, I would look into getting a direct connection from outside to the gateway. You need to figure out how the wiring in your house is run. Why do you need 2 active outlets? You can ask Cox to come out to look, but if the issue is inside your house, there would be a charge. Fingers crossed.
My thoughts exactly if it's something within my home. Weird to me that this wasn't an issue for so long though, but I could imagine some wear and tear aspect.
Direct connection from outside. Hmm. You're making me realize how I have seen at least two neigbors with cables running from their boxes into their homes. I wonder if they had similar issues. I always assumed they were just lazily wiring a room that didn't have a hard-line connection before.
I certainly don't need anything more than the one active spot. If I just physically disabled the outlets, could that help with the leak? The rep seemed to indicate a visist could be necessary too so we shall see. If it fixes the issue, I wouldn't even mind the charge. I WFH so this is killing me beyond just casual gaming and what not.
Update: Yep, shortlived. 😢As soon as I saw this again, I ran a speed test and I am back to 3% speed.
The only way to disable the outlet is to remove the splitter that is splitting the signal between the two outlets and replace it with a coaxial coupler. Splitters are one of the most common things to cause problems. The cheaper ones have very little shielding and the casing can have problems with moisture over time.
As for the charge, if you think it could be a inside issue, look into Cox Complete Care(CCC). It's 10$ a month and you have to keep it for 3+ months for it to cover the charge, but that is 30$ vs 70-100$. CCC would cover multiple appointments during that 3 month period too. Just don't forget to cancel it after the problem is resolved. Maybe set a reminder on your phone.
Something else you might want to consider if your WFH is a back up ISP. Something like Verizon Home Internet but I think they recently named it something else. Outages happen so it's good to have a backup so you don't lose money.
All solid points. If I end up needing anything done at home, I'll look into CCC.
I went and checked the box and clearly a previous appointment must have involved learning my use case because while there was a splitter in the box, it was splitting nothing off to two other unused rooms. The street line couples directly to the loft cable (which is where I have the modem/router). So it appears to only be one active outlet.
Now I'm thinking it could be worthwhile to change that direct connection to a different outlet, move the modem/router, and see if it works better. I figure if the coax run in my home might be my problem, perhaps one of the other runs is in better shape and/or has less leakage? Is there any merit to that idea or am I just wasting my time?
Side note: thank you for all your help. This has been super helpful.Swapping to a different outlet may help, but probably not. Unless there was some kind of damage to the coax line you are using now, or it's old RG59 coax(it will usually say on the coax casing) I don't see how it would help. Could be the outlet itself though. Try taking the face plate off and check that the coax is screwed tight to the coupler in the face plate. Only bother though if the issue returns.
As for the previous appointment, do you mean when you were the customer or a previous occupant? When was the last time a technician was there for your service and was the problem the same? if so, what did they say then?
