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kynansmith's avatar
kynansmith
New Contributor
9 months ago

Modem won’t reset

When I try to reset my modem through my account on the app or on the website, it will not work. Please someone help. 

3 Replies

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Why do you need to reset the modem remotely? Is someone not on site to power cycle it?

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Does the app or your account respond with "something went wrong" after your attempts to reset?  If you have no connectivity to Cox, you'd get no reset signal.

    You could send an email to cox.help@cox.com with your full name and complete address for a rep attempt.  As a last resort, I'd factory reset the modem and try again.

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    what kind of modem? Is it online and working?