Just spoke with the Modem Manufacturer's tech support:
Alwin R: Could you please help me with the firmware version?
Me: The firmware Version is D30GW-EAGLE-1.5.3.0-GA-00-NOSH
Alwin R: Kindly contact your ISP & check whether they have updated any firmware recently. If YES, ask them to degrade the firmware.
So.... he's confirming they have the ability to do it, but when I call Cox tech support, they claim they can't, and I have to pay to get this service. Hopefully a Cox Moderator reads this post and can help me out = /
After emailing tech support, I received a great deal of help. The conclusion that has been drawn between a Cox engineer and the manufacturer (Arris) is that the firmware is not new, and is in fact a few years old and the interface change was caused by hardware failure (??!?). This seems bizarre to me, but I appreciate them (and everyone here) looking into this strange occurrence. They are going to do a bit more investigating, but unless I report back with another update, case closed.
