It looks like my Netgear modem needs an update. I spoke to a service rep and they want to charge me $10 a month to sub to care plan just so I can update my netgear modem firmware. Pretty frustrating, is this normal? I would update the firmware myself like I do on my router but netgear informed me the modem update needs to be pushed by the ISP.
Cox automatically pushes out firmware updates. Netgear publishes which firmware you are supposed to be on based by ISP. But if you are not at the firmware you are supposed to be on, then it is very odd that they would charge you.
kb.netgear.com/.../What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Having the same issue. They said if I dont pay $10 a month they will charge me $70 for a one time visit. Am I forced to go with their tier 2 support just to have a firmware upgrade?
Oddly, last month cox showed up to my house unannounced saying I have a loose modem connection and it was messing everyone elses internet in the neighborhood, although mine was fine. I feel like I should charge them $70 dollars to come in my house next time.
