Forum Discussion

OhioUser's avatar
OhioUser
New Contributor
5 years ago

MoCA disables daily

MoCA has been working great but a few weeks ago it started automatically disabling in my Panoramic Wifi Gateway.  I am able to reenable it but it keeps disabling every day.  I did open a service tick...
moca
ColleenD's avatar
ColleenD
Moderator
OhioUser,

Thanks for reaching out on the Cox Forums about the MoCA feature automatically disabling daily. If you are an internet-only subscriber, this is occurring by design. The MoCA feature in the Panoramic WiFi gateway is intended to be used with our IP based video solutions, such as boxes that do not require a cable outlet.

It looks like the tech advised this during your last visit. I apologize if the information wasn't presented clearly. Please let us know if you need anything else.

-Colleen
Cox Forums Moderator
BenMarshall's avatar
BenMarshall
New Contributor
5 years ago

I've had no issues using MoCA without it getting disabled for a good 8 months until about the beginning of September. Now, twice a day, the gateway's MoCA setting is disabled. The MoCA was the only way I could get nearly the full internet speed that I pay for, and now it seems like that convenience was stripped away from us. I didn't think something so necessary for a lot of people was actually a privilege. How incredibly customer unfriendly is that?! What is at least one good reason that any subscriber can't benefit from MoCA? Why did a change in policy HAVE to occur early September, a change that routinely disables the setting without warning? 

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi BenMarshall,

    The disabling of MoCA for Internet-Only customers was done to increase customer security. Let us know if you have any further questions.


    Ben S.
    Cox Support Forums Moderator
    • ChesapeakeChris's avatar
      ChesapeakeChris
      New Contributor III
      5 years ago

      Ben S.
      Cox Support Forums Moderator,

      I have a new CGM4141 (in Chesapeake, VA) and I use the MoCA feature with it. Every night the MoCA is mysteriously disabled and I have to login to the CGM4141 every morning and re-enable the feature. Sometimes I have to re-enable MoCA a few times per day.

      I am not an internet only customer.

      I pay for:

      Contour TV Ultimate - 4 Premiums & Record 6 

      Cox Internet GigaBlast

      Cox Voice Premier

      Why does our MoCA get disabled every night?

    • wuziq's avatar
      wuziq
      New Contributor II
      4 years ago

      How do we enable it and keep it enabled anyway?