Forum Discussion

nola_tron's avatar
nola_tron
New Contributor
2 years ago

[Metairie, LA] Connection dropping multiple times a day.

For about the last week we've been a big increase in the amount of times we're having internet service drop out, followed by the cable modem (S33) auto rebooting itself.  Here's a look at the signal ...
nola_tron's avatar
nola_tron
New Contributor

Rebooted again shortly after posting.  Here's a look at the stats after 5mins uptime:

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
29 Locked QAM256 753000000 Hz -17 dBmV 30 dB 300735 46955
1 Locked QAM256 117000000 Hz -1 dBmV 45 dB 0 0
2 Locked QAM256 123000000 Hz -1 dBmV 45 dB 0 0
3 Locked QAM256 129000000 Hz 0 dBmV 45 dB 0 0
4 Locked QAM256 135000000 Hz -1 dBmV 46 dB 0 0
5 Locked QAM256 141000000 Hz -1 dBmV 45 dB 0 0
6 Locked QAM256 147000000 Hz -2 dBmV 45 dB 0 0
7 Locked QAM256 153000000 Hz -1 dBmV 46 dB 0 0
8 Locked QAM256 159000000 Hz -1 dBmV 45 dB 0 0
9 Locked QAM256 165000000 Hz -2 dBmV 45 dB 0 0
10 Locked QAM256 171000000 Hz -2 dBmV 45 dB 0 0
11 Locked QAM256 177000000 Hz -1 dBmV 45 dB 0 0
12 Locked QAM256 183000000 Hz -2 dBmV 45 dB 0 0
13 Locked QAM256 189000000 Hz -2 dBmV 45 dB 0 0
14 Locked QAM256 195000000 Hz -1 dBmV 45 dB 0 0
15 Locked QAM256 201000000 Hz -1 dBmV 45 dB 0 0
16 Locked QAM256 207000000 Hz -1 dBmV 45 dB 0 0
17 Locked QAM256 213000000 Hz -2 dBmV 45 dB 0 0
18 Locked QAM256 219000000 Hz -1 dBmV 45 dB 0 0
19 Locked QAM256 225000000 Hz 0 dBmV 45 dB 0 0
20 Locked QAM256 231000000 Hz -2 dBmV 45 dB 0 0
21 Locked QAM256 237000000 Hz -2 dBmV 45 dB 0 0
22 Locked QAM256 243000000 Hz -1 dBmV 45 dB 0 0
23 Locked QAM256 249000000 Hz -1 dBmV 46 dB 0 0
24 Locked QAM256 255000000 Hz -2 dBmV 45 dB 0 0
25 Locked QAM256 729000000 Hz -14 dBmV 34 dB 0 0
26 Locked QAM256 735000000 Hz -17 dBmV 31 dB 29 0
27 Locked QAM256 741000000 Hz -20 dBmV 28 dB 775353 40542
28 Locked QAM256 747000000 Hz -19 dBmV 29 dB 242990 17124
30 Locked QAM256 759000000 Hz -22 dBmV 26 dB 2766412 88313
31 Not Locked Unknown 765000000 Hz -24 dBmV 0 dB 6938 0
32 Locked QAM256 771000000 Hz -21 dBmV 27 dB 139395 0
159 Locked OFDM PLC 300000000 Hz -3 dBmV 45 dB 530247 0

Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 36800000 Hz 6400000 41.8 dBmV
2 Locked SC-QAM 30400000 Hz 6400000 43.3 dBmV
3 Locked SC-QAM 24000000 Hz 6400000 43.5 dBmV
4 Locked SC-QAM 17600000 Hz 6400000 43.3 dBmV
5 Locked SC-QAM 60000000 Hz 6400000 46.0 dBmV
6 Locked SC-QAM 67000000 Hz 6400000 47.0 dBmV
7 Locked SC-QAM 74000000 Hz 6400000 47.8 dBmV
8 Locked SC-QAM 81000000 Hz 6400000 48.5 dBmV
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Looks like noise in the 700Mhz range. If you are sure there are no splitters, schedule a technician. Should see it clearly on their meter.