Lousy Support
I am really disgusted with COX INTERNET! I have worked in Customer Service for years and I have always noted a customer's account whenever they have called or chatted in about their service. Document...
Forum Discussion
@Mistys48
We apologize, we strive to provide the best customer experience possible and what you have just explained is completely unacceptable! All accounts should be noted anytime we access them. I'd really like to take the time to review your account and take the necessary steps to ensure the parties involved are coached to avoid this from occurring in the future. I'd hate to take more time away from you, but if you get a chance, please email me at cox.help@cox.com with your service address and name as this will allow us to locate your Cox account and proceed with having this matter addressed. Also, if you can provide the names, date, and time that would also be helpful.
Jonathan J
Cox Moderator
We apologize, we strive to provide the best customer experience possible and what you have just explained is completely unacceptable! All accounts should be noted anytime we access them. I'd really like to take the time to review your account and take the necessary steps to ensure the parties involved are coached to avoid this from occurring in the future. I'd hate to take more time away from you, but if you get a chance, please email me at cox.help@cox.com with your service address and name as this will allow us to locate your Cox account and proceed with having this matter addressed. Also, if you can provide the names, date, and time that would also be helpful.
Jonathan J
Cox Moderator
