Hello Lecpo51,
I appreciate how important a reliable internet connection is, especially to keep devices running for security at home. We value your business and are here to help. To get an idea where we can provide some helpful troubleshooting would be for us to review the modem and see if there is any detected issue that can give us an idea of what helpful troubleshooting we can take. If what is happening is a network issue in your area that we're aware about, then Cox would add network alerts to the Cox App. If you have been checking the Cox App and there isn't an alert, then we may need to look at the issue at the time it is present for you.
Thank you for reaching out to the community here on our forum. For Cox support to take a look could you send us an email to Cox.Help@cox.com with your name, complete address, and a copy of this message or include the URL to your comment in the email? More details of what exactly you see when issues are present, what steps you've taken already to troubleshoot, and what connected devices- that you've noticed- experience issues with the connection loss in the home?
