Forum Discussion
I live on Jones and have been without service for a week already every time I ask for any type of help I get a generic answer saying there’s crews “working” but when I go walk my dog I see there’s no trucks or any one working on the wires on the floor NV energy left on Friday and it’s Monday and those wires are still in the floor. I lived in Pasadena during those fires we lost reception for less than a day and that was a natural disaster I just don’t understand why it would take this long I work from home and need my internet it’s just disheartening because literally no one helps
Hi, there. I'm so sorry for the outage and lack of information. Although outages are fluid and the information does change, please email the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We would be glad to pass along whatever information we have to you.