Las Vegas Internet is STILL down???
Hello everyone, Im just tryn to get some information. My internet is down and i wanna make sure its not my modem/router. The website estimates the time to repair is 2 hours. But its said that ...
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Same here, I live on Harmon and Jones and we have been without cable and internet for four and a half days straight, every time you call them up they have no ETA on how long it's going to take and I work from the internet and I've been losing money hand over fist these laughs four and a half days, personally I think that the repairman took the holiday weekend off and that's why it's taking so long, how long does it take to change your Transformer out? How long does it take to put a down wire up, it sure to Hell doesn't take four and a half days, they took the long weekend and that's why this is taking so long it's either that or they don't know what they're doing one of the two
Coming up on a week for me with no end in sight. No info, no response, no eta, no excuses. Im shopping for another service.
I get that things break down, but being 100% blown off is infuriating.
Hopefully you are correct about their employees taking a long holiday weekend, but im not holding my breath. Large companies can do whatever they want & dont need to make it right.
Jonsservice I know this has been frustrating. We don't want your service to be out any more than you do. I saw earlier in the thread the pole damage being worked on by NV Energy was mentioned. It's likely our lines are on those poles, which will need to be repaired before NV Energy will clear the area for other work. If our lines are fiber, the repairs may be more complicated than just hanging a wire. I apologize that more information isn't available. We often don't have detail, as there are many moving parts involved in the restoration efforts.
Every single person I've talked to in 5 straight days of no service at all say the EXACT SAME BS LINE. "We know this has been frustrating" That same line over and over and over and over. Maybe if your workers didn't call out for the holiday weekend and you had FULL CREWS you wouldn't have thousands of "Frustrated" customers. I saw two Cox trucks with 2 guys, THAT'S A FULL CREW ? Those guys wanted the holiday weekend off, that's why this is taking so long, we didn't have a hurricane or a tornado come through here why don't you just fess up and be honest about it
Like I noted in a previous message, of Cox's cables are on the pole that is being worked on by the power company, Cox is NOT ALLOWED to do anything, until the power company is completed.
Ok, thank you for the reply and the info. I understand repairs can get complicated, especially when coordinating with a power company. Being left in the dark was 95% of why i was so irritated.
Can you provide more info on this thread if you get it? Seems like alot of damage was done for them to be working on every pole in spring valley (maybe more idk). Id like to know what it was that brought down a major section of the city... vandalism, solar flair, wind, termites, mrs piggy etc
But again, thank you for your polite reply.
