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Harmony1973's avatar
Harmony1973
New Contributor
6 months ago

Las Vegas: Data usage meter?

Down for me since Wed. 08/23. Anyone else? TIA.

3 Replies

  • Hi Harmony, how are you trying to access the Data Usage Meter; through www.cox.com/datausage, through the Cox App, or the Cox Panoramic Wifi App? Try clearing your cache and cookies and then giving the website another try. --Becky, Cox Support Forums Moderator
    • Harmony1973's avatar
      Harmony1973
      New Contributor

      Becky: Different browsers. All have cache cleared. No cookies. Cox told me modem is offline but they have no idea how I am still able to access the Internet and continue as normal. Pulled all cables, plugs etc. and changed them up. Modem resets each day since I turn it off at night.

      https://imgur.com/a/h8Wqi3V

      • Becky's avatar
        Becky
        Moderator
        Hi Harmony, thank you for including a screenshot. It looks as if the data usage meter is working but is not showing any data beginning on 8/23/23. Is this accurate? From your initial report, it sounded like the website was down, so I want to ensure we've correctly defined the problem. -Becky, Cox Support Forums Moderator