Forum Discussion

HandsomeChef's avatar
HandsomeChef
New Contributor III
5 years ago

Las Vegas: Daily Outages, Oversold Nodes, Bandwidth Decreasing and Constant Disconnects

I was posting regularly here from Sept - Nov. as I had the worst experience I could've imagined with an ISP. No upload speed at all, 17 straight days of 'unplanned outages', constant disconnects all ...
jimzhou1's avatar
jimzhou1
New Contributor

Same, also in Vegas, outages frequently come up as "TV outage" instead of internet and after 2 outages - 3 hours and then 1 hour - last night, current ETA for fix is.. 6AM (it's 9:54PM right now). Why am I paying for Gigablast when I get a fraction of the speed and a ton of downtime?

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hi Jimzhou1, we apologize for the unfavorable experience. We've seen an increase in internet traffic as people have shifted their work and school activities home in response to COVID-19. Our engineers are working to provide the best possible experience. For additional support, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator