Forum Discussion
KevinM2
Former Moderator
Hi Michael, we are truly sorry that you're experiencing packet loss and issues with Fortnite and Twitch. We are actively investigating this inquiry, and it is now being escalated. Can you please forward this request to cox.help@cox.com? I may need to request private information from you (such as a phone number). We would appreciate any further assistance you could provide us. -Kevin M, Cox Support Forum Moderator
Michael-MS
6 years agoNew Contributor III
Two weeks ago, the problem subsided a bit to 1-2% packet loss, which is still unacceptable. I just got back from a 5 day xmas break to visit family and now the packet loss is back up to 5-10%. My signals are great and I don't know what to do. You've sent 2 techs out here and the issue is not at my house. Please let me know what else can be done.
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