Forum Discussion
KevinM2
Former Moderator
Hi Michael, we are truly sorry that you're experiencing packet loss and issues with Fortnite and Twitch. We are actively investigating this inquiry, and it is now being escalated. Can you please forward this request to cox.help@cox.com? I may need to request private information from you (such as a phone number). We would appreciate any further assistance you could provide us. -Kevin M, Cox Support Forum Moderator
Michael-MS
6 years agoNew Contributor III
Thanks, I'm corresponding with Maria via email now. It looks like the technician that came out did not escalate anything. So back to square 1 for technician visit.
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