Las Vegas - Severe Upload Packet Loss
Over the past month, my upload packet loss has gotten out of control. The issue occurs constantly with 1-2% packet loss on upload shown via Netstats in games like Fortnite or 1-2% packet loss on uplo...
Forum Discussion
I’m having the same problem. And a lot others as well. I have the 1000/35 plan I I have fortnite packetloss strictly on the upload. And I drop frames while streaming to YouTube/twitch with any bitrate over 2500kbps. I’m paying for 35mb upload and can’t even use it without problems. The support here will just give you a runaround with check splitters, connect directly to modem, we will send a tech out to check your line, send a ping plotter. I’m currently looking for another place to stay because I do a lot of gaming/streaming online and Cox seems to be horrible for it. And cox is my only ISP where I live.
Hi Roy, we understand that packet loss can be a nightmare, especially when it comes to streaming. We ran some tests on your modem, and your signal levels appear to be healthy, and within specifications. It's quite difficult to locate any signal issues from our end as of right now. At this point, our best course of action would be to send out a technician to check all service-related equipment outside of your home, as well as the interior of your home. If you'd like us to send us a technician, please forward your post to cox.help@cox.com, so we can get this set-up for you. -Kevin M, Cox Support Forum Moderator
