Las Vegas - Severe Upload Packet Loss
Over the past month, my upload packet loss has gotten out of control. The issue occurs constantly with 1-2% packet loss on upload shown via Netstats in games like Fortnite or 1-2% packet loss on uplo...
Forum Discussion
Hi Michael, we are truly sorry that you're experiencing packet loss and issues with Fortnite and Twitch. We are actively investigating this inquiry, and it is now being escalated. Can you please forward this request to cox.help@cox.com? I may need to request private information from you (such as a phone number). We would appreciate any further assistance you could provide us. -Kevin M, Cox Support Forum Moderator
Thanks, I'm corresponding with Maria via email now. It looks like the technician that came out did not escalate anything. So back to square 1 for technician visit.
Two weeks ago, the problem subsided a bit to 1-2% packet loss, which is still unacceptable. I just got back from a 5 day xmas break to visit family and now the packet loss is back up to 5-10%. My signals are great and I don't know what to do. You've sent 2 techs out here and the issue is not at my house. Please let me know what else can be done.
