Hi HandsomeChef, thank you for taking the time to provide your feedback. I understand the service issues you've been experiencing have caused tremendous anger and frustration. I'm truly sorry you're having this experience, and our social media team will do whatever takes to resolve this for you. Cox invests billions of dollars into its network infrastructure, to provide faster and more reliable services to its customers in the long run. Here is some information about our network improvements:
www.cox.com/.../network-upgrades.html
Cox serves roughly 6 million residential and commercial customers across 18 states, and we have a vast and complex network infrastructure. In reference to your services, I am detecting about 2% packet loss on your modem, which can cause intermittent connectivity and slow upload speeds to occur. Prior to having this case escalated to our Field Team, I'd like to have a technician go out and attempt to resolve this issue while in the home. Please email us at cox.help@cox.com, and include a link to this forum thread. -Kevin M. Cox Support Forum Moderator
