Forum Discussion

mekuehn's avatar
mekuehn
New Contributor II
6 months ago

Lack of Notifications

With the recent storms in NWA, many of us are still without service. It would help if you would send out periodic text or update your website so that we know what progress you are making to restore s...
  • LatitiaS's avatar
    LatitiaS
    6 months ago

    Hi mekuehn,

     

    We understand the service is important to you and,  regret your experience with these outages. As updates become available, we'll list them on our website and Cox App.  For more information about outages, check out www.cox.com/residential/support/outages.html.   You can also sign up for text alerts to allow you to stay up to date with outages.

     

    Cox Support Forums Moderator

     

  • mekuehn's avatar
    mekuehn
    6 months ago

    My wife and I will review alternative internet options today and select one. We will also call in to have our final bill adjust. Then we will take our equipment over to the Cox store. Still have not heard anything by text or email. When you call in for help you are block by a recording.

LatitiaS's avatar
LatitiaS
Moderator

Hi mekuehn,

 

We understand the service is important to you and,  regret your experience with these outages. As updates become available, we'll list them on our website and Cox App.  For more information about outages, check out www.cox.com/residential/support/outages.html.   You can also sign up for text alerts to allow you to stay up to date with outages.

 

Cox Support Forums Moderator

 

mekuehn's avatar
mekuehn
New Contributor II
6 months ago

Yes I have done both these step. Now provide some information as to what the issue is like our substations are without power and we are working to get generators online to resolve the problem. We know there was a storm. What as a service provider are you doing to correct the issue. Silence is not good during this time from a customer perspective.