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pmutt's avatar
pmutt
New Contributor
7 years ago

Just upgraded to Gigablast but speeds way below Gigabit (suspect maybe backend modem configuration issue)

Hi All, I'll try and keep it as brief as possible with providing as much detail as possible. The other day when I logged in to my account to pay my bill I saw a banner that Gigablast (DOCSIS not ...
Bruce's avatar
Bruce
Honored Contributor III
7 years ago

The tech's handheld measuring 1 Gbps bothers me.

  • pmutt's avatar
    pmutt
    New Contributor
    7 years ago

    That's why I'm speculating it's more to do with modem configuration because the handheld gets the pure speed without either of the modems (tech mentioned the handheld has it's own modem), but the minute you introduce either the Netgear or Arris modem it starts choking.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      7 years ago

      Okay.  The tech connected the handheld direct to the coax coming outta the wall.  Makes sense.