Forum Discussion
cbrindisi
New Contributor
https://i.imgur.com/2z8ZulY.png
So for more context i think maybe i have a bad hop someplace downstream. I don't know where that hop 7 is located or who opens it but ever since going to Gigablast it seems my internet routes through it and it has a very high packet loss %. Is that something you guys can fix? Why would my old internet plan not have the same issue?
BenS1
3 years agoFormer Moderator
@Cbrindisi
Thanks for providing that extra screenshot. Hop #7 appears to belong to Blizzard. That Hop is off of our network and would indicate that the issue is not within our network. Let us know if you have any further questions or concerns.
Ben S.
Cox Support Forums Moderator
Thanks for providing that extra screenshot. Hop #7 appears to belong to Blizzard. That Hop is off of our network and would indicate that the issue is not within our network. Let us know if you have any further questions or concerns.
Ben S.
Cox Support Forums Moderator
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