Forum Discussion

cbrindisi's avatar
cbrindisi
New Contributor
4 years ago

Jitter/Packet Loss after Upgrading to Gigablast.

Upgraded from Internet 150 to Gigablast, and the resulting gaming performance has been horrible. Constant 15-20% packet loss randomly. Even tried the Elite Gamer boost and it literally does nothing. ...
cbrindisi's avatar
cbrindisi
New Contributor

https://i.imgur.com/2z8ZulY.png

So for more context i think maybe i have a bad hop someplace downstream. I don't know where that hop 7 is located or who opens it but ever since going to Gigablast it seems my internet routes through it and it has a very high packet loss %. Is that something you guys can fix? Why would my old internet plan not have the same issue?

BenS1's avatar
BenS1
Former Moderator
4 years ago
@Cbrindisi
Thanks for providing that extra screenshot. Hop #7 appears to belong to Blizzard. That Hop is off of our network and would indicate that the issue is not within our network. Let us know if you have any further questions or concerns.

Ben S.
Cox Support Forums Moderator