Ivanti secure access client and port forwarding

I don't think Cox supports port forwarding. I am not sure they ever have from a Tier 1 level so you must have been working with someone going above and beyond. I have heard some people can't even set up port forwarding via the app. Are you getting a error when you try? Also, did you delete the old rule? Have you tested with a port scanning website? What exactly isn't working?