Forum Discussion

snifferpro's avatar
snifferpro
New Contributor
8 years ago

Issue sending mail - receiving ok.

I'm using Thunderbird as my email client.

This morning, when I tried to send an email I get a pop up that says
" Login to server smtp.cox.net failed"
" Retry  New password  Cancel"

If I click on "New passwrod" it gives me the box to enter my password which has not changed.
When I press enter I get "Login to server smtp.cox.net failed" again.

If I click on "Cancel" I get a box that says "conected to smtp server".
Email never gets sent.

If I use webmail to send an email there is no issue. Same password used for webmail.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    8 years ago
    Hi snifferpro, what version of Thunderbird are you currently using?
  • snifferpro's avatar
    snifferpro
    New Contributor
    8 years ago

    Issue resolved itself as it was a Cox issue.  Other Cox users I talked to ha the same problem, but resolved itself later in the day.

  • Apple_Mail's avatar
    Apple_Mail
    New Contributor
    8 years ago

    Hi, I've been having this issue with mac mail for several days.  It tells me the smtp server is offline and continually asks for my password.  My password has not changed, it worked fine 3 days ago.  I've tried logging into Cox web mail and I can receive and send mail with no problem.  I also set up Thunderbird mail on a linux computer and get the same results.  I can receive mail without problem, but when I try to send email it tells me my password is incorrect and will not send.  Any suggestions?

    Thanks,

    Dan

  • StephanieS's avatar
    StephanieS
    Moderator
    8 years ago
    Apple Mail

    Hey there, please try changing the outgoing mail server to 465 with the SSL enabled. That should do it. Please reach back out here and let me know how it goes.

    StephanieS
    Cox Support Forums Moderator