Is service down in 92604?
So, I, like many others, got the email about being moved to 500/10. I thought well, I don't have a DOCSIS 3.0 modem, I have the Motorola MB8600 which is Docsis3.1
I sign into my account and for some reason, my account was configured for an Arris Docsis 3.0 modem. Service had worked relatively well on 300/35, hardly any issues, weeks/months of near-perfect uptime... until I ask them to fix my account and switch to Gigablast.
I ask Cox to fix my modem to the MB8600, so they do. I ask Cox since I have a 3.1 modem if I can keep 300/35 and was told no. I asked what plan has 35 up and was told Gigablast.
I moved to Gigablast like 1-2 months ago and it has been the absolute worst experience for any ISP I've ever had. I've not had a single solitary 7 day period where my internet hasn't dropped numerous times.
So yesterday at about noon service goes out, I check the mobile app and sure enough, confirmed outage. It's now 24 hours later and my modem still won't connect to Cox's service yet the mobile app says everything is good. Can't talk with Chat either, is it turned off?