Forum Discussion

Marty_Fudman's avatar
Marty_Fudman
New Contributor
4 years ago

Is it possible to upgrade modem without renting the panoramic?

I bought a new modem and am having a very hard time trying activate it. My family rented a 5mbps speed modem from around 2005-2015 for like $10-15 a month but when we finally bought our own it was ve...
Allan's avatar
Allan
Moderator
@Marly, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com and we will help resolve this issue for you. -Allan, Cox Support Forums Moderator.
Marty_Fudman's avatar
Marty_Fudman
New Contributor
4 years ago

Hi is there a way I can get the live chat / Oliver "cox virtual assistant" thing to work before that? Thank you for the quick reply

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    4 years ago

    I wouldn’t trust the live chat.   I would either call or email.  

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Hi Marty,

    The site is set up to guide you through the process of online chat. Oliver is the virtual assistant. I do not see a way to bypass this feature.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
    • Marty_Fudman's avatar
      Marty_Fudman
      New Contributor
      4 years ago

      redacted