Update:
After spending a few hours back and forth in chat and on the phone, they FINALLY resolved my problem. I now have the "Starter" plan for some $20 CHEAPER than last month's bill.
I never needed 50Mbps and will do just fine with 25. Netflix themselves will tell you that you only need a minimum of 5Mbps, as long as you're not trying to stream 4K.
They set the online service to automatically rent you their modem for $12/mo (I bought my modem for $69 on Amazon, so that's some 6 months rental fee.) I will be sending their modem right back to them.
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I sent the email.
I was told that the rate I had was from a promotion from 1 year ago, that ended. I don't remember being told it was only a promotion, but that I only wanted to downgrade to the cheapest service available.
Scroll down to the bottom of this link for the "Lower your bill..."
