Forum Discussion

KDA55's avatar
KDA55
New Contributor
7 years ago

Iphone cox webmail not working

I am getting an error message indicating an issue with the certificate.  Any suggestions?

  • Pam613's avatar
    Pam613
    Contributor II

    I have the same problem. It states the certificate isn't valid.

  • KevinM2's avatar
    KevinM2
    Former Moderator

    Hi KDA55, there have been recent changes made to the Client Server, with the intention of enhancing the protection of customer privacy information. Emails sent from a Cox.net email address will require TLS v.1.0 security encryption or later. Applications such as Outlook, Apple Mail, and mobile devices on older operating systems are affected, and the Cox Webmail is not affected by this change. -Kevin M. Cox Support Forum Moderator

    • Pam613's avatar
      Pam613
      Contributor II

      Why weren't customers notified of this change?

      • KevinM2's avatar
        KevinM2
        Former Moderator

        Cox typically does not troubleshoot Client Servers such as Outlook, Mac Mail or IOS mail, etc. We do provide email server settings, should a customer choose to access their email address via a third-party system.

        www.cox.com/.../cox-email-server-settings.html

        The changes that were made only affect customers using outdated email clients or mobile devices. This did not in any way impact a customers ability to access their Webmail on myemail.cox.net.

        -Kevin M. Cox Support Forum Moderator