Forum Discussion

kacijay's avatar
kacijay
New Contributor
21 days ago

INTERNET

Thank you, the internet is back up in south O!

  • Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and do not want to see you go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

  • dgeckler's avatar
    dgeckler
    New Contributor

    I am having problems the last few nights after 10pm with local channels cbs, NBC, abc and fox. I get the error message m.3.1.4. This has happened before. It stops and starts again. Why?? We have had several techs out before on this and no one has an answer. Its very frustrating. They say we live in an older neighborhood and that's why. Really??

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II

      I think that is a error when your signal is too low. Do you have internet too? If so what model modem? You might be able to use the modem to see the signal levels on the line. Also, do you know how the coax gets from the pole/street to the box? Last, how many boxes do you have and does it effect all of them?