Forum Discussion

Navyguy's avatar
Navyguy
New Contributor
3 years ago

Internet stops working every night

For the last 2 weeks my internet stops working between 8 - 10pm. When I wake up in the morning, it’s working fine again. Service tech changed out my modem today, but at 8:45 pm it stopped working again. Anyone else having this problem?

  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hi @Navyguy,

    I am so very sorry to learn of your Internet troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
  • webmail_issues's avatar
    webmail_issues
    New Contributor
    3 years ago

    I have same problem streaming tv, Netflix etc same time frame daily

    1. Tired of resetting panoramic router
    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      3 years ago
      @Webmail Issues

      Is the device your using to stream hardwired or wireless and is this happing on all devices at the same time?


      Jonathan J
      Cox Moderator
    • LimaBeans's avatar
      LimaBeans
      New Contributor
      3 years ago

      Maybe you need to switch to your 5G network. If your device is not compatible, buy a network adapter, after install switch to 5G. I had the same issues. They told me to buy a newer laptop, offered me a new modem, I paid to have a line dropped in, new nodes..... When all I needed was a $16 adapter, to throw me into 5G. Now my download speed is 157-289mgbs and my upload speed is 30-45mgbs. 

      It may be possible to manually open your 5g network. But the easy way is to just buy an adapter. I'm honestly surprised that cox doesn't offer them.