Internet speed degraded far below original
So i'm getting close to my wits end on this - I have gigablast, and i got ~950 Mbps when i first moved in, everything was fantastic.
Now about 2 months after setting up my service, my speeds went ...
Forum Discussion
I'm having the same issue here in Gainesville. Very inconsistent performance and incredibly frustrating. Getting practically no upload performance at all, I was online with a "tech" last night for over an hour and all we ended up doing was resetting power on the modem and router and a remote reset of the modem. I was about to bring the modem in for an exchange this morning and found the speed is back up to what I'm supposed ot get (Gigablast). So, unless I've got an intermittent hardware issue with the modem (still possible, I suppose) the problems are on the ISP side, but no one will admit it. If I had an alternative for internet service in my area I'd take it, but I'm trapped with Cox. Not a happy customer at all! How would one go about seeking a payment credit for service not received?
- @Swampd32618
If you continue to have an issue, please email your full-service address and name to cox.help@cox.com so we can investigate.
Jonathan J
Cox Moderator
