Can anyone tell me why I pay over 100.00 a month for cox service which is twice as much as anyone else but I only get service rarely half the time? Then half the time thier portal is down but they sure let us know. It was out for 2 days last week and it's Sunday and back out again. I'd rather have cell phone provider internet at this point. I'm about to cancel my service anyways this week. I just want to speak with an agent ab9ut the cancel
rhronda43
Welcome to the Cox Community Forums, where customers can discuss technical topics relating to Cox services with other customers. I'm so sorry to hear that you are having trouble. I too like to get the best bang for my buck and know it can be frustrating when things aren't working the way you'd expect. I certainly don't want to see you go. We are unable to discuss ending service via forums. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. To discuss any technical or billing issues, please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
If you are set on closing your account, you can make arrangements to do so by speaking with an Account Specialist. You can currently reach someone Monday - Friday: 8am - 8pm or Saturday: 9am - 6pm by calling 888-438-6673 and choosing the option (5) to remove or downgrade service or visit https://www.cox.com/residential/contactus.html for current hours and local phone numbers.
Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
