Forum Discussion

gordonz's avatar
gordonz
New Contributor
2 years ago

Internet outtages in North County San Diego

We have been Cox customers for years, with few problems.  However since approximately June of this year the internet goes down, usually midday until around 7-8pm.  We have reported it, they come out, supposedly fix some wiring, but we are still having problems.  Anyone else have this and any suggestions on how to resolve?  Effects ability to work from home as well as TV viewing options.  Thank you.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    2 years ago

    Hello Gordonz,

    I am sorry to hear that you are experiencing any ongoing service issues. I recommend scheduling another appointment to have a tech come out and troubleshoot the issue further. Feel free to reach out to us: Contact Cox Residential – Cox Customer Support & Help

    Or you may email us at cox.help@cox.com. Please include a link to this message. 

    Thank you,

    Mike